TERMS & CONDITIONS

All Theatre Tickets and Theatre School Programs are non-refundable.

Thank you for choosing StoryBook Theatre for your theatre tickets and theatre school programs. We want to ensure that our policies regarding refunds and cancellations are clear, so please take a moment to review the following information:

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1. All Theatre Tickets and Theatre School Programs are non-refundable. Once a ticket or program has been purchased, it cannot be refunded.

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2. When you purchase tickets or programming with StoryBook Theatre, we will make every effort possible to present the programming in a live format that you can attend unless otherwise stated.

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3. Live presentations are subject to federal, provincial, and municipal controls in place for social gatherings. To ensure the safety of our cast, crew, staff, and patrons alike, we will uphold these regulations.

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4. If a scheduled show or active program is cancelled due to reasons beyond the control of StoryBook Theatre (including but not limited to weather conditions or provincial health restrictions), there will be no exchange or refund offered.

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5. However, if a scheduled show or active program is cancelled at the choice of StoryBook Theatre itself (for reasons within our control), patrons will be given the option for exchange, credit towards future purchases, tax receipt issuance for their donation amount equivalent to their purchase price if applicable), or refund.

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We appreciate your understanding and cooperation with these policies, as they allow us to provide quality theatre experiences while maintaining safety standards. If you have any further questions or concerns about our refund and cancellation policies, please don't hesitate to contact us.

If you cannot attend a performance in person, it is your responsibility to contact StoryBook no less than 24 hours before the performance time. We will do our best to accommodate ticket changes, provided there is space and availability and the request is made outside of the 24-hour window.

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Please note that all tickets not scanned for use 15 minutes before show time will be released for resale to the general public without compensation to the original purchaser.

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All ticket exchanges are subject to a $1.00 fee per ticket and must be requested at least 24 hours prior to the show for which the tickets were originally purchased.

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Subscribers can change their show dates once per show (based on package) at no charge. Any additional exchanges required will be subject to a $1.00 fee per ticket for each change.

Theatre School programming exchanges can be made up to 30 days prior to the first day of the program and are subject to a $50.00 service charge.

If you made a program purchase using an Early Bird or discounted purchase and that discount is no longer valid, the difference in program fee will be required in order to make the exchange.

While we are a family theatre company we feel that the enjoyment of the whole audience is paramount and therefore humbly request no babes in arms and ask all patrons to please be conscious of our SHOW RATINGS and suggested ages of enjoyment on all our shows.

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If you find yourself in a situation where you need to bring along an infant and are willing to purchase a ticket for them, we ask you to please be considerate of the other patrons.  Should your infant be a distraction of any kind to you, our cast members on stage or any other patrons please remove yourself immediately and quietly. Please be advised of our RE-ENTRY POLICY.

Please be advised of our THEATRE RE-ENTRY POLICY, detailed at the bottom of this page.

StoryBook has now transitioned to E-TICKETS.  These will be emailed to you upon ticket purchase as well as the week of your performance.

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Tickets not scanned for use 15 minutes prior to a performance will be released for resale and no refund will be provided.  Should patrons arrive in that 15-minute window prior to opening the Front of House and  Box Office staff will do their best to accommodate patrons, however, seating is not guaranteed if tickets are not picked up 15 minutes prior to showtime.

Credits may be used for all LIVE and In-Person Programming offered at StoryBook Theatre.
 

Gift Certificates may be used as noted on the Gift Certificate in Question.

StoryBook has a zero-tolerance policy for late arrivals.  THERE WILL BE NO LATE ADMITTANCE TO ANY OF OUR PRODUCTIONS out of respect for those patrons who have arrived on-time and the actors in performance.  If the doors to the theatre have been closed, this indicates the show has begun and there will be no admittance and no refund or exchanges made on the tickets. 

Relaxed performances are designed to welcome audience members who would benefit from a more relaxed environment, including those with sensory concerns, autism spectrum disorders, learning disorders, dementia; parents with small babies; or anyone for whom the regular theatre experience can be challenging.

StoryBook offers weekday performances for school groups and patrons to attend.  These performances are added to the schedule once a school or large group has confirmed a booking.  Seating for these shows becomes available to the general public usually one month prior to show dates.  

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All groups of 10 or more tickets are invited to contact our office for group rating at (403) 216-0808 ext.1

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Visit the SCHOOL GROUP PERFORMANCE page to inquire about booking a large group or school

Group Payments are expected in full at the time of booking although payment terms may be discussed.  No exchanges are offered on group bookings and all tickets are non-refundable.  Once a school group booking is made (10 am performances or those deemed "weekday Matinees") only 10% of the overall booking may be refunded up to two weeks prior to your attendance date. 

Once you have made a ticket purchase you will be contacted twice.

1. Ticket Reminder (within one week prior to attendance).

2. Show Review (within one week of attendance).

Should you leave during the show you WILL NOT be permitted back into the performance until the scheduled intermission or until the show is complete. This is out of courtesy for those patrons enjoying the show and the safety of the actors and set pieces that regularly use the entrance to access the stage.  Please read about the THEATRE RE-ENTRY