Ticket Policies & Information

StoryBook Theatre is pleased to offer a fully operational Box Office at our theatre and office location in the Beddington Heights Community Arts Centre in Calgary's NW.

 

HOURS OF OPERATION

9am to 9pm - Mondays to Saturdays

9am to 6pm - Sundays

 

You can also purchase tickets online 24 hours a day, 7 days a week here.

 

StoryBook Theatre Society

375 Bermuda Drive NW
Calgary, AB - T3K2J5

 

(403) 216-0808 ext.1

tickets@storybooktheatre.org

Contact the Box Office

NO BABES IN ARMS

While we are a family theatre company we feel that the enjoyment of the whole audience is paramount and therefore humbly request no babes in arms and ask all patrons to please be conscious of our SHOW RATINGS and suggested ages of enjoyment on all our shows.


If you find yourself in a situation where you need to bring along an infant and are willing to purchase a ticket for them, we ask you to please be considerate of the other patrons.  Should your infant be a distraction of any kind to you, our cast members on stage or any other patrons please remove yourself immediately and quietly. Please be advised of our RE-ENTRY POLICY.

 

SINGLE TICKETS

In an effort to provide our subscribers with the best possible seating, individual (single) tickets do not go on sale as a whole until Sept. 1 each year, or one month prior to a show opening whichever comes first.

 

FULL SEASON SUBSCRIPTION

Packages are available to all our shows.  These packages provide our patrons with the guaranteed best rates and seating availability of the season.

 

TICKET PICK-UP

Tickets are available for pickup from our Box Office beginning half an hour prior to showtime.

Tickets not picked up 10 minutes prior to a performance will be released for resale and no refund will be provided. 

StoryBook does not mail out tickets, and tickets cannot be printed at home.

 

LATE ARRIVAL POLICY

StoryBook has a zero-tolerance policy for late arrivals.  THERE WILL BE NO LATE ADMITTANCE TO ANY OF OUR PRODUCTIONS out of respect for those patrons who have arrived on time and the actors in performance.  If the doors to the theatre have been closed, the show has begun and there will be no admittance and no refund or exchanges made on the tickets.  READ MORE about this policy here.

 

UN-USED SINGLE TICKET & EXCHANGE POLICY

If you cannot attend a show it is your responsibility to contact StoryBook no less than  2 HOURS PRIOR TO THE PERFORMANCE TIME.  We are happy to accommodate changes to tickets provided there is space and availability and it is not within the 2-hour window.  A $1 per ticket charge will be applied for each and every approved change.
 

GROUP TICKET PURCHASES & REFUNDS 

Group Payments are expected in full at the time of booking although payment terms may be discussed.  Once a booking is made only 10% of the overall booking may be refunded up to two weeks prior to your attendance date. No exchanges are offered on group bookings and all tickets are non-refundable.

 

REFUND POLICY

All tickets are non-refundable.
Theatre School Programs are refundable up to 2 weeks prior to the program without exception.  Exact dates are listing in the course package found online in the link next to the course descriptions. A $50 Admin fee is applied to all Theatre School Program refunds.

 

SUBSCRIBER EXCHANGE POLICY

Subscribers are able to change their show dates once per show (based on package) at no charge.  Any exchanges required beyond that will be subject to a $1 per ticket charge for each and every change.

 

TICKET PURCHASE CORRESPONDANCE

Once you have made a ticket purchase you will be contacted twice.

1. Ticket Reminder (within one week prior to attendance)

2. Show Review (within one week of attendance)

 

RE-ENTRY POLICY (leaving during the show for Restroom, Infant, etc)

Should you leave during the show you WILL NOT be permitted back into the performance until the scheduled intermission or until the show is complete. This is out of courtesy for those patrons enjoying the show and the safety of the actors and set pieces that regularly use the entrance to access the stage.

 

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StoryBook Theatre Society | 375 Bermuda Drive NW | Calgary, AB | (403) 216-0808

© 2019 StoryBook Theatre Society